Incoming Travel Agency

In practical terms, we handle all ground services — accommodation, transport, excursions, guides and activities — adapting to the specific expectations of each client.

A demanding international clientele

Today, nearly 90% of our clients are international, with a strong presence of travellers from the United Kingdom, Germany, Japan, Canada and the United States. This cultural diversity has enabled us to develop a strong ability to adapt, both in our services and in the quality standards expected.

In this context, we work with many foreign partners — whether travel agencies, Tour Operators or all kinds of trip organisers — who trust us to manage their clients in Madagascar.

A strong local network for quality service

Drawing on its long experience, SETAM relies on an extensive network of carefully selected local providers throughout Madagascar: hotels, transporters, guides, restaurateurs and activity partners.

These local roots are a real asset, as they allow us to guarantee reliable services, ensure consistent quality and strengthen our responsiveness in organising trips, while respecting the principles of tourism ethics.

Trips for everyone, in Madagascar and beyond

While our expertise is deeply rooted in Madagascar, we also assist local clients in organising their travels, both within the country and internationally.

« Firstly our tour was the most amazing and interesting tour ever and we have travelled lots. Madagascar was full of such wonderful wildlife, scenery and the kindest of people who really made our tour all the more enjoyable, thank you. Can you pass on our heartfelt sincere thanks to all our guides and drivers who looked after us so well with their professional approach, care, kindness and humour which we shall never forget. »

We offer Malagasy travellers personalised trips to many destinations, such as Dubai, handling every step: flights, accommodation, activities and advice.

« Setam gave excellent support in a challenging country. We always felt they were supportive and proactive for us. » — Reef and rain forest